We were shopping for a new hot water heater and had chosen a second rate company before getting in touch with the crew at Trademark, on the weekend nonetheless! The office manager explained all the differences of his company compared to others and he convinced us that Trademark was the company we needed. He quoted us a fair price, with American parts and equipment, and guaranteed that his company would not nickel and dime us with last minute parts needed, if any. He gave us a time that he would be here, and was prompt and courteous. The whole changeover took less than two hours. They took care of all the details and even disposed of the old 1996 era water tank at no charge! I would highly recommend Trademark to all of my neighbors and friends. Thanks guys, for all you do!
Trademark Home Services has provided outstanding customer care and professionalism each time I have used their services. They start by arriving as expected, they utilize great care in keeping the areas they are working in neat and clean and use shoe covers to protect floor surfaces in the building. I have been very pleased with the care they demonstrate as many tenants treat their offices like their second homes. Their technicians are courteous and conscientious and provide quality work that they stand behind. Although they primarily work in residential settings, they have come to our property on numerous occasions to include a water heater installation for a tenant. I will most definitely keep using them in future.
Trademark arrives on time and they have very knowledgeable technicians. I have used them to remove and install a new central unit, attic duct work and plumbing. All of my experiences with Trademark have been positive.
Senior technician who came and made correct diagnosis. Previous company missed it and replaced motor. Need to replace circuit board.
Great company and very honest. I initially had another company come to assess my AC unit and was quoted an unnecessary repair worth several thousand dollars. I contacted Trademark that same day and they were able to see my within 3 hours of my phone call. They determined a minor repair was needed that cost only a couple hundred dollars. They were very professional and expedient with their repairs. I will definitely start using them for other services in the future.
Some years ago I had Trademark Home Services install two new hot water heaters in my townhome. They are located in the attic, which is on the fourth floor, so I'm sure it was a challenging install. Trademark encouraged me to include FloodStop sensors in the event that the hot water heaters started leaking. These sensors shut the hot water heaters off before the entire contents of the 40 gallon water heaters flood your home. So my hot water went out a while ago … though we still had cold water. I tried to re-set the FloodStop sensors myself, changed the batteries, etc. But I could not get them working again, and I did notice there was some water in the pan, so I called Trademark. This happened on a Friday afternoon (of course!), so Trademark came out the next business day (Monday), which was fine with me since it was not an emergency. Turns out that one of the drain pipes had a slow leak and enough water accumulated in the pan to set off the sensor. The sensors are very sensitive. The Trademark serviceman had a replacement drain pipe in his truck and changed it out, re-set the FloodStop, and all was well and has been since. I was very pleased with the quick and efficient service, and the serviceman was very professional and polite. He let me watch what he was doing so I could learn more about how all these gadgets work. I recommend Trademark for your hot water heaters, as well as A/C and heating appliances.
Everything went great.Nice friendly people.Polite on time and efficient! I can highly recommend Trademark.
I’ve used Trademark several times. New furnace, new attic insulation and ductwork. Electrical work. Alex has been out several times and I highly recommend him and Trademark.