Arrived during the window of time, as expected. Asked for a estimate to repair/ replace a 1” pipe and 2 elbows. Was told he would put a spigot in for free, which he didn’t end up doing becaue he didn’t have the parts. I’m not sure when your “after hours” pricing starts, but $229.00 seems very pricy for 1 pipe and 40 minutes of work. Would like to see a list of your hourly prices for certain types of jobs on your website. Had I known how costly it would have been, I would have chosen an alternative company that offered a discount for first visit. Please don’t justify your prices as you have already done in several reviews. I know you think they are competitive and fair, but at 4:45pm on a Monday afternoon- non holiday, this seemed an excessive charge. There were many things you excelled in. Thank you for being on time. Thank you for being polite. Thank you for being knowledgeable. Thank you for doing the job quickly. Thank you for keeping me informed of arrival and when the job was done. Would consider using again, with pricing up front.
Made appointment on time, fixed issue in and out, reasonable cost.
As a salon owner the most important person to know is a plumber because without water I can’t do my job. I am ever SO THANKFUL to Tom Shell and staff for coming out so quickly during the holiday season and fixing my water pressure and tankless hot water heater!!!!Not only were they quick to come out and repair my plumbing issues but their pricing was extremely fair!! They also taught me about the maintenance that the tankless water hot water heaters need to help the life of them to extend longer. I feel like customer service is lacking so much these days and I am holding tight every small business owner that still expresses supreme customer service and Tom Shell Plumbing does exactly that !!!!!!!
Fast response, great work, fair prices.
Installed our water softener system flawlessly and also helped us previously with our garbage disposal issues shortly after making the calls! Very professional and friendly.
I called Tom at almost 10 pm yesterday evening and he answered! He offered to come out and I told him it could wait until the morning. He was here early in the morning and resolved all my issues so I could turn my water back on (shower handle broke and water wouldn’t turn off). He even fixed my water pressure, replaced my master bath handle and fixed my wobbly kitchen sink handle!! Highly recommend.
They get it right the first time.
Very friendly and helpful. Fast response time and very reasonably priced. Same day service. Thank you.
Very knowledgeable and professional! I was housing-sitting when I thought I detected a plumbing problem. Mr. Shell came, evaluated the situation, and what was causing my perceived concern. So very calm and reassuring for an anxious person. I highly recommend!!
Our water heater sprung a leak, i called Tom Shell Plumbing and within hours i had a new water heater. So greatful for Tom and his crew!