We have had this company since we moved into the house in 2016. They installed my furnace and they just installed an air conditioning unit for central air. They are professional polite and the customer service is stellar. If you need their services I highly recommend them. I wouldn’t go with anyone else.
The technician that completed my service was Thomas Alvares. Awesome professional and gentleman. He showed up on time, very friendly and courteous and completed the service in less than an hour. He represented his company far above expectations and I would definitely use The Furnace Guy Heating and Cooling again.
Called at 7am, received a call back at 8am when they opened, repairman showed up at 9:45am and was out the door by 10:15am. He identified the line was clogged and we are back up and heating the home. Thanks Furnace Guy!
Erich is the best! He came in earlier than his appointment time. He is very knowledgeable and diagnose the issue very quick. In and out without any trail of his job. Very happy with him and the company.
A technician was able to come out to look at my furnace within an hour of my calling and was able to replace 2 parts the same day. So thankful. Thanks again Rita
Thomas came out to fix the water heater today. He figured it out—have to wait till the parts come in to repair it. While in the mechanical room, he noticed the furnace cutting off, replaced the filter for me as this was the problem. He also noted a problem with the humidifier, and ordered the parts for that too! He was very thorough and took time to show me the issues and how to change the filters. Told parts are now ordered and when they are in I will get a call to fix everything. He even was courteous enough to ask if I qualified for a senior discount, which I did! He’s a keeper and deserves an “atta boy” good job done! Looking forward to getting all this repaired correctly. The Furnace Guy has come to my rescue several times and I recommend the company to anyone who needs your services!Melinda Johnson 26 N. Raven Mine Dr.Colorado Springs, CO 80905
Thomas did a great job. He was professional and friendly! We would definitely recommend this company and Thomas.
Alex was courteous, professional and quickly solved the issue. He is always polite and smiling. thanks The Furnace Guy for having people like him working for you. It makes a difference!!!!
We woke up this morning and our heat was gone. It was 59 in the house and freezing. They got Thomas out really quickly and he was awesome. He was so nice, thoroughly explained what he was doing/needed to do, and made sure everything was running smoothly and safe. He checked for gas leaks, carbon monoxide, and took a look at my water heater, which had a leak. I would definitely recommend Thomas and the company. Thank you :)